Refund Policy
At Nuvrith, your satisfaction is our top priority. We want you to feel completely confident shopping with us, which is why we offer a fair and transparent refund process supported by our 60-Day Money-Back Guarantee.
60-Day Money-Back Guarantee
If you are not completely satisfied with your purchase, you may return it within 60 days of delivery for a full refund, no questions asked. This guarantee applies to all products purchased through our website www.nuvrith.com.
Eligibility for Refunds
To qualify for a refund:
- The product must be returned within 60 days of delivery.
- The item must be in its original condition, unused, and in its original packaging.
- Proof of purchase (order confirmation or receipt) must be provided. Please note that products showing signs of misuse or damage caused by the customer are not eligible for a refund.
How to Request a Return
To start a return, please contact our support team at contact@nuvrith.com with your order number and a brief description of the issue. Our customer care team will provide you with the return instructions and shipping label if applicable.
Free Returns from €30
We offer Free Returns for orders over €30. For orders below this amount, standard return shipping costs may apply unless the item is defective or damaged on arrival.
Refund Processing Time
Once your return is received and inspected, you will receive an email notification confirming your refund approval. Approved refunds will be issued to your original payment method within 3–7 business days. Processing time may vary depending on your bank or payment provider.
Exchanges
If you wish to exchange an item for a different variant or product, please contact contact@nuvrith.com. Exchanges are subject to product availability.
Damaged or Defective Items
If your product arrives damaged or defective, please notify us within 7 days of receipt by emailing contact@nuvrith.com with photo evidence. We will promptly replace or refund the item at no additional cost.
Non-Refundable Items
Certain items cannot be returned for hygiene or safety reasons, such as opened personal care or grooming products. These exceptions will always be clearly stated on the product page.
Order Cancellations
You may cancel your order within 12 hours of purchase as long as it has not yet been shipped. Once your order has been dispatched, it can only be returned after delivery.
Contact Information
For any questions about returns or refunds, please reach out to us at:
📧 contact@nuvrith.com
📞 +39 328 2464974
📍 Via Monzese 8, 20052 Vignate (MI), Italy